Delivery/Claims

Deliveries:

SaxCompany has most items in stock and will be shipped you directly after your order. We keep you informed about the progress of your order.

Care:

We carefully check all items before they will be shipped to you.

Exchange and return:

You can exchange or return your items within 8 days after receipt. The item has to be unused and has to be in its original packing.

The costs of returning the item are for the customer, except in case of:

warranty
mistakes in handling and shipment by SaxCompany.

It is also possible to playtest a mouthpiece or instrument during these 15 days. The next rules apply in this case if you return items to us:

please inform us before we ship off so that we can put a patch on the mouthpiece
Items have to be complete, undamaged and free frorm traces of use.
items have to be returned in the original packing.
The costs for shipment back are for the customer.
We apply a re-stockingfee of 3% of the itemvalue with a minimumamount of € 9,–and a maximumamount of € 50,– )

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